Contact Ukoala

Email us using the website form. No email app is needed; our team replies to the email address you provide.

Can I get help from a real person?

Our staff hours are Monday–Friday, 10am–6pm Eastern Time. AI can help with common questions first. Ask for a person in chat when you need our team; when staff handoff is available, our team can continue the conversation in Shopify Inbox. Our team aims to reply within three business hours.

How do I email the team after a chat?

If you prefer email, staff are unavailable, or you do not want to wait in chat, email our team using the chat follow-up form. This opens a form on our website, with a review step before sending. You do not need Gmail, Apple Mail, or another email app.

Paste your question or the copyable request summary from chat into the Message field. Check the details and your reply email address, then review and send. Use the same email address you used in chat so our team can find your conversation. Your chat transcript is not attached automatically.

Message us in Shopify Inbox for bag, fit and order questions. Order details require sign-in.

Our support email is contact@ukoala.com. You can contact that address through the website form above.

For returns or repairs, start with the appropriate support form and wait for our instructions before mailing anything.